1) Concentrate on the issue , NOT on personalities
2) Interview each person that involved in the conflict seperately
3) Maintain a calm voice , don't allowed yourself to feel insulted or shocked by the person as he is accusing all around
4) Look for win-win situation
5) Give the team to work out for the problems
6) Make the pronouns of we,us,ours instead of you,he,she
Junyan
Sick cat
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